1. Single Template Access – $2
30-Day Access: Your purchase grants unlimited access to the specific template for 30 days from purchase date
After 30 Days: The template will no longer be accessible in your account
Best For: One-time projects or specific design needs
Note: You can re-purchase the same template if needed after access expires
2. Premium Monthly Membership – $10/month
All-Access Pass: Unlimited access to every template in our library during your active subscription
Continuous Updates: Get immediate access to all new templates added while subscribed
Subscription Model: Automatically renews monthly until canceled
Access After Cancellation: Once your subscription ends, you’ll lose access to all premium templates, including any designs you’ve saved to our cloud storage
Your Designs: We recommend downloading and saving your modified designs locally to ensure you keep them forever
Available Format:
JPEG Only: Currently, we export all designs in JPEG format for optimal compatibility
Quality Optimization:
Primary Use: Optimized for electronic distribution including:
Social media platforms (Facebook, Instagram, Twitter, LinkedIn)
Email marketing campaigns
Website content and blog graphics
Digital presentations and online advertisements
Print Considerations:
While our JPEG exports often work well for printing, we recommend:
Using high-quality original images in your designs
Keeping photo frames adequately sized for your intended print dimensions
Consulting with your printer about specific file requirements
Troubleshooting Download Issues:
If you experience any quality issues with your download:
First Step: Try downloading the file again – occasional compression artifacts can occur
Check Original: Compare with the template preview to ensure it’s not a design element
Image Quality: Ensure any photos you’ve added are high-resolution
Still Having Issues? Contact our support team with specific details
Refunds Generally Not Available For:
Single template purchases after download has occurred
Completed template downloads regardless of usage
Services already rendered or accessed
Refunds May Be Available For:
Monthly Membership Plans: Cancel within 24 hours for full refund
Accidental Purchases: If no templates were downloaded and reported immediately
Fraudulent Charges: With proper documentation and bank verification
Technical Issues: If we’re unable to provide the service you purchased
Refund Process:
Contact support within 24 hours of purchase
Provide order details and reason for refund request
Allow 3-5 business days for processing
Refunds issued to original payment method
Contact Form: Contact Us – Detailed inquiries and documentation
WhatsApp Chatbot: – Quick questions and immediate assistance
Email Support: support@grafidraw.com – Formal requests and documentation
Response Times:
General Inquiries: Typically within 24 hours
Urgent Issues: Within 4-6 business hours
Technical Problems: Immediate acknowledgment, resolution timeline varies
What to Include in Support Requests:
Your account email address
Order number or transaction ID
Detailed description of the issue
Screenshots if applicable
Steps you’ve already tried
Q: Can I extend my 30-day single template access?
A: No, but you can repurchase the template if you need additional time.
Q: What happens to my designs if I cancel my subscription?
A: You’ll lose access to premium templates, but we recommend downloading your modified designs before canceling.
Q: Can I request specific templates?
A: Yes! We welcome template suggestions through our contact form.
Q: Do you offer other file formats?
A: Currently we only support JPEG, but we’re exploring additional formats.
Q: How often do you add new templates?
A: We add new templates weekly based on user demand and seasonal trends.
Always Save Locally: Download your modified designs for permanent access
Use High-Quality Images: Start with the best source material for best results
Check Dimensions: Ensure your design matches platform requirements
Preview Before Download: Use our preview feature to catch any issues
Organize Your Designs: Use descriptive names for easy finding later
At GrafiDraw, we’re committed to your success. Whether you’re creating your first design or your hundredth, our support team is dedicated to ensuring you have the best possible experience. Don’t hesitate to reach out – we’re passionate about helping you create amazing designs!
Contact us today and let’s create something beautiful together!
