Help & Support

Get the Assistance You Need, When You Need It

Understanding Your Access Options

Premium Templates Access

1. Single Template Access – $2

  • 30-Day Access: Your purchase grants unlimited access to the specific template for 30 days from purchase date

  • After 30 Days: The template will no longer be accessible in your account

  • Best For: One-time projects or specific design needs

  • Note: You can re-purchase the same template if needed after access expires

2. Premium Monthly Membership – $10/month

  • All-Access Pass: Unlimited access to every template in our library during your active subscription

  • Continuous Updates: Get immediate access to all new templates added while subscribed

  • Subscription Model: Automatically renews monthly until canceled

  • Access After Cancellation: Once your subscription ends, you’ll lose access to all premium templates, including any designs you’ve saved to our cloud storage

  • Your Designs: We recommend downloading and saving your modified designs locally to ensure you keep them forever

Grafidraw 3D Text Studio (Plugin for Photoshop)

This one-time purchase is separate from Grafidraw’s online templates and subscriptions. It requires Photoshop 2025 or newer and Adobe Creative Cloud Desktop. The website edition includes a license for one computer at a time.

  • Install the website edition: Download the ZIP from your Grafidraw order or account, extract it, then double-click the .ccx installer. Follow the prompts in Creative Cloud Desktop. In Photoshop, open Plugins > GR 3D Text Studio and enter the license key from your order email.
  • Get started: Select an editable text layer and choose one of the built-in styles. You can then adjust the gradient, 3D side, base shadows and bevel, or save your own preset.
  • Move to another computer: Use Deactivate this computer in the plugin before activating the other computer with the same key. If the old computer is unavailable, contact support with your order number.
  • Updates: For the website edition, check your Grafidraw order or account for an updated download when a new version is released, then install the updated .ccx through Creative Cloud Desktop. Your existing website license key remains tied to that purchase. For the Adobe Marketplace edition, install available updates through Creative Cloud Desktop; it uses Adobe’s purchase entitlement, not a Grafidraw website key.
  • Having trouble? Check that Photoshop is online for initial activation and that an editable text layer is selected. If an effect was deleted from the layer style, apply a built-in style again to restore the full editable 3D setup. Contact support with your order number, Photoshop version and a description of the error.
My 3D Cover (Plugin for Photoshop)

My 3D Cover is a separate one-time purchase of a plugin for Photoshop, not access to the My3DCover.com website or Grafidraw online templates. It requires Photoshop 2025 or newer and Adobe Creative Cloud Desktop. A purchase on Grafidraw.com includes a license for one computer at a time.

  • Install and activate: Download the ZIP from your Grafidraw order or account, extract it, then double-click the .ccx installer and follow the Creative Cloud Desktop prompts. In Photoshop, open Plugins > My 3D Cover and enter the license key from your order email. Internet access is needed for initial activation and periodic license checks.
  • Create a mockup: Choose a book template. Click a cover area to select it; double-click it, or touch and hold, to upload a PNG, JPG/JPEG or WebP cover. Adjust the available surfaces and controls, choose an output size, then select Place in Photoshop. The result is one rendered mockup; its cover surfaces are not separate editable layers.
  • Move to another computer: Use Deactivate this computer in the plugin before activating another computer with the same key. If the old computer is unavailable, contact support with your order number.
  • Updates and help: Website buyers can check their Grafidraw order or account for updated downloads. For installation, activation or rendering problems, contact support with your order number, Photoshop version, plugin version and a description of the issue. Purchases made through Adobe Marketplace use Adobe’s purchase and update process rather than a Grafidraw website license key.

Online Editor Downloads & Quality

Available Format:

  • JPEG Only: Currently, we export all designs in JPEG format for optimal compatibility

Quality Optimization:

  • Primary Use: Optimized for electronic distribution including:

    • Social media platforms (Facebook, Instagram, Twitter, LinkedIn)

    • Email marketing campaigns

    • Website content and blog graphics

    • Digital presentations and online advertisements

Print Considerations:

  • While our JPEG exports often work well for printing, we recommend:

    • Using high-quality original images in your designs

    • Keeping photo frames adequately sized for your intended print dimensions

    • Consulting with your printer about specific file requirements

Troubleshooting Download Issues:
If you experience any quality issues with your download:

  1. First Step: Try downloading the file again – occasional compression artifacts can occur

  2. Check Original: Compare with the template preview to ensure it’s not a design element

  3. Image Quality: Ensure any photos you’ve added are high-resolution

  4. Still Having Issues? Contact our support team with specific details

Refund Policy

Single-template access

After you have edited a purchased template and downloaded your finished design, Grafidraw does not offer a voluntary change-of-mind refund for that purchase. Contact support about an unused purchase or a problem accessing or using a template.

Subscriptions

Request a full refund within 14 calendar days of your first subscription payment, or within 7 calendar days of a renewal charge. You may cancel at any time to prevent future renewals. Cancellation alone keeps access until the end of the paid period; a refunded period ends when the refund is processed.

Grafidraw plugins for Photoshop bought on Grafidraw.com (3D Text Studio and My 3D Cover)

Request a full refund within 14 calendar days of purchase, even if you have downloaded or activated the plugin. A refunded website purchase invalidates its license key. Purchases through Adobe Marketplace follow Adobe’s purchase and refund process.

How to request a refund

Contact Grafidraw support with your order number and the product or charge concerned. Approved refunds are returned to the original payment method. These voluntary policies do not limit rights you may have under applicable law. Read the Terms of Agreement for the full wording.

Getting Help & Support

  • Contact Form: Contact Us – Detailed inquiries and documentation

  • WhatsApp Chatbot: – Quick questions and immediate assistance

  • Email Support: support@grafidraw.com – Formal requests and documentation

Response Times:

  • General Inquiries: Typically within 24 hours

  • Urgent Issues: Within 4-6 business hours

  • Technical Problems: Immediate acknowledgment, resolution timeline varies

What to Include in Support Requests:

  • Your account email address

  • Order number or transaction ID

  • Detailed description of the issue

  • Screenshots if applicable

  • Steps you’ve already tried; for either of our plugins for Photoshop, also include your Photoshop version and plugin version

Frequently Asked Questions

Q: Can I extend my 30-day single template access?
A: No, but you can repurchase the template if you need additional time.

Q: What happens to my designs if I cancel my subscription?
A: You’ll lose access to premium templates, but we recommend downloading your modified designs before canceling.

Q: Can I request specific templates?
A: Yes! We welcome template suggestions through our contact form.

Q: Do you offer other file formats?
A: Currently we only support JPEG, but we’re exploring additional formats.

Q: How often do you add new templates?
A: We add new templates weekly based on user demand and seasonal trends.

Pro Tips for Best Results

  1. Always Save Locally: Download your modified designs for permanent access

  2. Use High-Quality Images: Start with the best source material for best results

  3. Check Dimensions: Ensure your design matches platform requirements

  4. Preview Before Download: Use our preview feature to catch any issues

  5. Organize Your Designs: Use descriptive names for easy finding later

We're Here to Help

At GrafiDraw, we’re committed to your success. Whether you’re creating your first design or your hundredth, our support team is dedicated to ensuring you have the best possible experience. Don’t hesitate to reach out – we’re passionate about helping you create amazing designs!

Contact us today and let’s create something beautiful together!

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